Warranty

1. What’s Covered

Structural Components
– Solid timber frames, metal supports, internal bracing—any breakage or deformation.

Mechanical Parts
– Adjustable legs or hidden storage mechanisms that fail to function as intended.

Ink Furniture will determine, at its sole discretion, whether repair or replacement is appropriate.

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2. Warranty Period

Duration: Three (3) years from the date you receive your furniture in New Zealand.

After expiration, you may still request repairs at a fair labour-and-parts charge.

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3. What’s Not Covered

This warranty does not apply to damage resulting from:

User Misuse or Accident: Dropping, collisions, improper handling, unauthorized disassembly or modification.

Normal Wear & Tear: Fabric pilling, minor surface scratches, natural spring relaxation.

Stains or Spills: Liquids, oil, mold, pet damage, or other contaminations.

Environmental Factors: Sun-bleaching, extreme humidity or dryness, thermal shock.

Commercial or Rental Use: Any non-residential setting (offices, holiday lettings, Airbnb, etc.).

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4. How to Claim

Submit Your Request

email support@inkfurniture.nz with your order number, photos of the issue, and a brief description.

Assessment & Approval 

We’ll review your claim within 5 business days and confirm eligibility.

Repair or Replacement

For approved claims, we’ll arrange collection, repair, or replacement at no cost, and return shipment to your New Zealand address.

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5. Legal Notice

This warranty is provided in addition to your rights under the New Zealand Consumer Guarantees Act.

It is non-transferable and applies only to the original purchaser.

For questions, email support@inkfurniture.nz.